Legal & Compliance — Hanukor
This page outlines our legal terms, consumer rights under Australian Consumer Law (ACL), intellectual property policies, refund and dispute processes, and how to contact our privacy officer.
Studio: Hanukor — ABN: 82 123 456 789 • 28 Miller Street, North Sydney NSW 2060
Terms of Service
These Terms govern the provision of design and creative services by Hanukor to clients in Australia. By engaging our services you agree to these terms in addition to any written service agreement.
- Scope of work is defined by the accepted proposal.
- Estimates are valid for 30 days unless stated otherwise.
- Payment terms: deposit required for new clients; final balance due on delivery.
Consumer Guarantees (Australian Consumer Law)
Hanukor complies with the Australian Consumer Law (ACL). Our services are provided with due care and skill and fit for purpose. If a service fails to meet a consumer guarantee, you are entitled to a remedy.
For further information about ACL, visit the Australian Competition & Consumer Commission (ACCC): accc.gov.au.
Refunds & Cancellations
Refunds are processed in accordance with ACL and our contractual terms. Cancellation by the client may incur fees proportional to work completed and third-party costs incurred.
- Request refunds within 14 days where applicable.
- Refunds issued to the original payment method.
- Disputed transactions will be investigated and responded to promptly.
Intellectual Property & Licensing
Unless otherwise agreed in writing, Hanukor retains copyright in drafts and source files until final payment. Clients receive a license to use final deliverables as specified in their agreement.
- We grant clients a non-exclusive licence for the agreed uses.
- Re-use or resale of original source files may require an extended licence.
- We ensure all third-party assets are properly licensed; clients are provided with licence details where applicable.
Copyright notice
© Hanukor. All rights reserved. Unauthorized copying or distribution of our work may infringe copyright law.
Reporting, Complaints & Privacy Officer
If you need to raise a legal issue, privacy matter, or consumer complaint, contact our Privacy Officer below. We aim to acknowledge all complaints within 5 business days.
If you remain dissatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) or the ACCC depending on the issue.
Submit a legal request or complaint
By submitting you consent to Hanukor using the information to respond and to process your request in accordance with our Privacy Policy.
Data Breach & Liability
Hanukor maintains reasonable security measures to protect personal information. In the unlikely event of a data breach, we will comply with applicable notification obligations under the Privacy Act 1988 and notify affected individuals and the OAIC where required.
Our liability is limited to the extent permitted by law. Nothing in these terms limits statutory rights under the ACL.
| Item | Reference |
|---|---|
| ABN | 82 123 456 789 |
| ACCC | accc.gov.au |
| OAIC | oaic.gov.au |
